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Sales
Terms and Conditions |
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1. All sales
are final. 2. Clerical errors are subject to correction. 3.
All Internet sales require a 50% deposit at the time of purchase.
Online payments may be made using Visa, Discover, MasterCard, or
American Express. 4. Balance must be paid in full 5 days prior to
delivery (No COD’s.) 5. You must accept delivery within 30 days
after the merchandise has been received from the manufacturer,
unless otherwise stated on the front of this contract. 6. You are
responsible for measuring to be sure merchandise will fit through
doorways, stairways, into elevators, etc. 7. Drivers cannot
deliver furniture if someone 18 years or older is not at home at the
time of delivery. 8. Drivers cannot handle furnishings that are
not listed on the delivery documents. This includes, but is not
limited to, electronic components (e.g. televisions, computers,
stereos). 9. Pickup merchandise must be returned to the pickup
location for service
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Delivery
Policy |
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Sorry, we do not accept CODs. All unpaid balances are due 5
days prior to delivery. If you choose to pay your balance by credit
card, stop by any thefurniturewarehouse.net location with your
sales order number or call (800) 267-5691 at least 5 days prior to
your scheduled delivery or pick-up
date.
thefurniturewarehouse.net drivers cannot handle
furnishings that are not listed on the delivery documents. Please
clear the area where your new furniture is to be placed.
If
you need to postpone your delivery, you must call Customer Service
72 hours prior to your scheduled delivery date. If no one is home
for the scheduled delivery, you will be charged a re-delivery
fee.
You will be contacted 24 hours prior to delivery and
given a 4 hour window for delivery. Requests for specific times
cannot be honored. Deliveries begin at 7 am. At your request our
delivery service will: •Remove the cartons and packaging
materials from your home. Place cartons and packaging materials at
the location of your request, on your property. •Assemble bed
frames, mattresses and box springs, headboards, footboards, wall
units, china cabinets, dinette sets, lofts, bunks, captain's beds,
all accessory hardware and attach mirrors to dressers. (We are
unable to attach bed frames to merchandise purchased
elsewhere) •Place the furniture where you would like it in the
room.
Every effort is made to ensure your furniture arrives
in good condition. However if your furniture requires service please
call Customer Service at (800) 267-5691 within 2 business days of
delivery.
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Refund
Policy |
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Purchases may be cancelled, in
writing, within 48 hours of original order date.
Purchases
cancelled after 48 hours are subject to a charge of 20% of the
purchase price. All refunds must be accompanied by original sales
order receipt. All refunds of cash and check payments will be
refunded from our main office and require up to 2 weeks for
processing. There will be no refunds on merchandise that has been
accepted by the customer. In the event that merchandise we deliver
has a defect, we will inspect the furniture in your home, and repair
or replace at our discretion.
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Privacy |
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How the
thefurniturewarehouse.net protects the information you
provide |
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The information
thefurniturewarehouse.net gathers is never shared with anyone,
except in connection with your order. Credit card or check
information is only shared with financial institutions that process
your payment. Shipping information is shared with shippers that
fulfill your order. Information on financing applications goes
directly to the financial institution that handles the financing,
not to thefurniturewarehouse.net. Technically, this shared
information does pass out of our direct control, but
thefurniturewarehouse.net makes clear to financial companies and
manufacturers / shippers we work with that we expect your
information to be handled appropriately.
We do not sell,
rent, share, trade or give away any of the information you provide
to us except to the financial institutions processing your payment
or your financing application and the shippers that produce and/or
deliver your order. No third party will solicit you as a result of
information within our control.
It is true that the
information you provide is subject to disclosure pursuant to
judicial or other government subpoenas, warrants, or orders. Other
than these fairly extreme cases, your personal information will be
shared with no one.
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