Sales Terms and Conditions

1. All sales are final.
2. Clerical errors are subject to correction.
3. All Internet sales require a 50% deposit at the time of purchase. Online payments may be made using Visa, Discover, MasterCard, or American Express.
4. Balance must be paid in full 5 days prior to delivery (No COD’s.)
5. You must accept delivery within 30 days after the merchandise has been received from the manufacturer, unless otherwise stated on the front of this contract.
6. You are responsible for measuring to be sure merchandise will fit through doorways, stairways, into elevators, etc.
7. Drivers cannot deliver furniture if someone 18 years or older is not at home at the time of delivery.
8. Drivers cannot handle furnishings that are not listed on the delivery documents. This includes, but is not limited to, electronic components (e.g. televisions, computers, stereos).
9. Pickup merchandise must be returned to the pickup location for service.

Delivery Policy

Sorry, we do not accept CODs. All unpaid balances are due 5 days prior to delivery. If you choose to pay your balance by credit card, stop by any thefurniturewarehouse.net  location with your sales order number or call 866-579-6111 at least 5 days prior to your scheduled delivery or pick-up date.

thefurniturewarehouse.net drivers cannot handle furnishings that are not listed on the delivery documents. Please clear the area where your new furniture is to be placed.

If you need to postpone your delivery, you must call Customer Service 72 hours prior to your scheduled delivery date. If no one is home for the scheduled delivery, you will be charged a re-delivery fee.

You will be contacted 24 hours prior to delivery and given a 4 hour window for delivery. Requests for specific times cannot be honored. Deliveries begin at 7 am. At your request our delivery service will:

Refund Policy

Purchases may be cancelled, in writing, within 48 hours of original order date.

Purchases cancelled after 48 hours are subject to a charge of 25% of the purchase price.
All refunds must be accompanied by original sales order receipt.
All refunds of cash and check payments will be refunded from our main office and require up to 2 weeks for processing.
There will be no refunds on merchandise that has been accepted by the customer. In the event that merchandise we deliver has a defect, we will inspect the furniture in your home, and repair or replace at our discretion.

Privacy

How thefurniturewarehouse.net  protects the information you provide

The information thefurniturewarehouse.net gathers is never shared with anyone, except in connection with your order. Credit card or check information is only shared with financial institutions that process your payment. Shipping information is shared with shippers that fulfill your order. Information on financing applications goes directly to the financial institution that handles the financing, not to thefurniturewarehouse.net.  Technically, this shared information does pass out of our direct control, but thefurniturewarehouse.net makes clear to financial companies and manufacturers / shippers we work with that we expect your information to be handled appropriately.


We do not sell, rent, share, trade or give away any of the information you provide to us except to the financial institutions processing your payment or your financing application and the shippers that produce and/or deliver your order. No third party will solicit you as a result of information within our control.

It is true that the information you provide is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will be shared with no one.